// Browse by topic
Getting Started
Set up your account, connect your first stream, and launch the dashboard.
Creating your Tarrasmart account
Connecting your first broadcast stream
Dashboard overview & navigation
Inviting team members
AI Media Intelligence
Configure speech recognition, add channels, manage transcripts and alerts.
Adding a new broadcast channel
Configuring speech recognition language
Setting keyword spotting alerts
Understanding ASR accuracy scores
Monitoring 50+ channels simultaneously
Analytics & Reports
Export data, schedule reports, configure dashboards, and set up webhooks.
Exporting analytics as CSV/PDF
Scheduling automated reports
Setting up webhook notifications
Ad tracking report guide
API & Integrations
REST API authentication, endpoint reference, SDK usage, and integrations.
Generating your API key
Authentication with Bearer tokens
Rate limits and quotas
Webhooks: setup and troubleshooting
Account & Security
Manage users, MFA, SSO, Azure AD integration, and password reset.
Enabling multi-factor authentication
Setting up Azure AD SSO
Managing user roles & permissions
Billing & Subscription
Upgrade plans, manage invoices, Microsoft Marketplace billing, and cancellation.
Upgrading your subscription plan
Billing via Microsoft Marketplace
Downloading invoices & receipts
Cancelling your subscription
// Frequently asked questions
How do I add a new broadcast channel to monitor?
Go to Dashboard → Channels → Add Channel. Enter the stream URL (RTSP, HLS, or HTTP), select the language, and click Save. The AI engine will begin processing within 2–3 minutes.
What stream formats are supported?
Tarrasmart supports RTSP, HLS, HTTP/HTTPS direct streams, and file uploads (MP4, MP3, WAV). Contact support for custom protocol integrations.
How do I get my API key?
Log into your dashboard, navigate to Settings → API Access → Generate Key. Keep your API key confidential. If compromised, regenerate it immediately from the same page.
How do I request deletion of my data (GDPR)?
Send a deletion request to privacy@tarrasmart.com with your account email and organization name. We will complete the deletion within 30 days and send a confirmation.
What is the SLA for uptime?
Tarrasmart guarantees 99.9% uptime for all production services. Scheduled maintenance is announced at least 48 hours in advance via email and in-platform notification.
I subscribed via Microsoft Marketplace — how do I access the platform?
After subscribing on Microsoft Marketplace, you will receive a welcome email within 24 hours. If not received, contact support@tarrasmart.com with your Microsoft subscription ID.
// Contact our team
📧 Technical Support
Platform issues, bugs, and technical troubleshooting. Response within 4 business hours.
support@tarrasmart.com🔧 Engineering
API integration, custom development, and enterprise deployments.
engineering@tarrasmart.com🔒 Security
Report a vulnerability or security concern. We respond within 24 hours.
security@tarrasmart.com⚖️ Privacy & Legal
GDPR requests, data deletion, Terms of Use and Privacy Policy inquiries.
privacy@tarrasmart.com